Return, Refund & Exchange Policy
We know it can be frustrating when the online purchase is not quite right, but we offer a complete "no fuss" guarantee to all our customers. We have very customer-friendly return & refund policies.
Please read the product details carefully before confirming the order.
Wrong Item / Damaged Product/ Incorrect Size/Incomplete Product:
If your goods are damaged or one of any of the above conditions, we would be happy to give you the following alternatives:
- Replacement with the right product OR
- Exchange the product for an alternative of your choice of equal value OR
- Refund of the full amount paid by you.
In any of the above cases, contact must be made within 48 hours of receipt of the products by emailing firstname.lastname@example.org, notifying us of any damage to the product with pics of the product received. We will schedule a return pick up for the product. Upon return, the article will undergo a quality check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control. Once the returned product passes the quality check to ensure it is unused and in its original packaging stage, an exchange/refund will be processed.
In case of incomplete products/items missing in the package, the missing parts will be sent after verification from our end.
Didn't Like the product or quality / Size not as per requirement / Changed my mind / Don't need anymore:
We ensure only the best quality reaches our customers as each product goes through a well-defined quality check process. However, these being art products, please note that there may be slight variations in looks and finish. The colors shown on the website are close to the real color of the product to the extent possible. However, depending upon your display screen, the colors may vary slightly.
Please note that return/refund or exchange is not accepted in any of these scenarios :
Didn’t like the quality of the product/doesn’t match with my home decor
Size not as per requirement
Changed my mind
Don’t need/want anymore
Orders can be canceled within 24 hours of placing the order without any extra costs. To cancel the order, please call us at our customer care number / mail us at email@example.com. We are unable to cancel the order once it has been dispatched.
The above policies do not apply to Furniture items like tables, chairs, etc. / handpainted paintings, / Custom Orders. All of the above-mentioned products are non-refundable and non-exchangeable. For cancellation of hand-painted items, call/write to us within 24 hours. No cancellation will be made beyond that.
Custom Product Order
Custom products are the products that are created on your request, apart from other available products on the website. On such product orders, COD won't be applicable. Such orders are non-refundable, non-cancelable & non-exchangeable. They can only be replaced in case of an incorrect product or damaged product received.
All the orders having a value of more than INR 15,000 comes under the bulk order category. For bulk orders above, return & refund policies are not applicable. Bulk orders are not refundable in any scenario; only defective items or damaged items can be replaced. Bulk orders may take some extra time to ship, depending on the volume. The delivery time will be confirmed by our team at the time of order confirmation.